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Operations Manager

https://www.ikea.com Logo

IKEA

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Location:
Malaysia , Johor Bahru

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Category:
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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ensure that operational and asset strategies are put into practice in the most effective and efficient way in order to fulfil the purpose of the function. Be a strong contributor to the management team; provide operations matter expertise and processes to reach company objective.

Job Responsibility:

  • Ensure that operational and asset strategies are put into practice in the most effective and efficient way
  • Be a strong contributor to the management team
  • provide operations matter expertise and processes to reach company objective
  • Apply operational excellence into our business through implementing consistent monitoring & reviewing of our commercial & operational processes
  • practising a long-term asset maintenance plan
  • Develop and plan best practises framework processes and procedures in line with the IKEA group risk manual
  • Operations strategy, Operations plan, goals and objectives
  • Operations budget, expenses and income
  • Prepare monthly report which includes analysis and update on goals & KPIs, cost efficiency plan, vendors performance
  • responsible in budgeting & forecast, contract review & negotiations and House Rules enforcement
  • Ensure the shopping centre is secure, safe and well maintained
  • Ensure shopping centre is the preferred landlord on the market by providing outstanding cooperation and excellent customer service to the centres tenants
  • Ensure tenants get relevant service in due time
  • Perform, develop and evaluate all activities related to the physical operation of the centre
  • Actively manage and develop sustainability and CSR programs in line with the company objectives
  • Manage the functions business plan
  • Prepare financial projection of the capital expenditure and the operational budget
  • Conduct the operational and progressive report
  • Monitor contracts for compliance and cost control
  • Maintain partnering relationship with vendors, suppliers, and contractors
  • Accountable for investigation and reporting of internal and external incidents and accidents
  • To co-ordinate, the insurance claims procedures
  • Coach, educate and develop staff
  • Develop and / or update and implement operations guidelines, standards and procedures
  • Ensure that the car park is managed well and is in good operating order
  • Support the Safety, Security and Health Officer to ensure compliance with legal requirements and Ikano Group RISKS Safety and Security Manual
  • To ensure the Shopping Centre environment is safe
  • To ensure the safety and security operating systems are developed, designed, and installed
  • To work with appointed outsource contractor to maintain the landscaping
  • To work with appointed outsource contractor to maintain general cleaning
  • To secure high service level & competency of service providers
  • Cost management of consumable items through effective inventory control and usage
  • To implement and drive sustainability initiatives and CSR efforts
  • Liaison person for Sustainability and CSR initiatives for the Shopping Centre
  • To work with appointed outsource vendors in operating Recycling Buy-Back Centre (RBBC) and support the waste management plan
  • To develop profitability and cost efficiency plans in managing the RBBC
  • Act as a responsible partner internally and externally, committed to creating a positive impact on people and the planet
  • Contribute actively in various meetings
  • Ability to substitute the Shopping Centre Manager and be a regular Senior Duty Manager
  • Lead the operations team in different assignments, working efficient in a matrix organization
  • Ability to produce structured reporting and possess strong communication skills both in writing and oral form

Requirements:

  • Minimum 5 years in operation role, retail/shopping centre preferred
  • Highly independent, organized and able to work under pressure to meet deadlines in a multi-tasking environment
  • Proven managerial and leadership, technical background from large organization
  • Proven analytical and strategic thinking skills
  • Proven stakeholder management skills
  • High drive and motivation
  • Financial responsibility and budgeting experience
  • Organizational and multitasking, well prioritizing skills
  • Ability to produce structured reporting and possess strong communication skills both in writing and oral form
  • Commercial awareness and customer service-oriented approach

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
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