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TUI Logo TUI · IT - Administration

Operations Manager

Portugal, Lisbon · Job Posted May 27, 2026
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Job Description

Join our Intercruises Operational Team in Portugal and Cape Verde as an Operations Manager, where you'll lead delivery teams and ensure exceptional service for our customers by combining local expertise with regional and global strategy.

Job Responsibility

  • Manage and lead a team of around 14 people across different locations
  • Distribute and assign tasks related to delivery of Transportation, Staffing and Shorex services
  • Promote continuous two-way communication with Business Development teams, Operations Hub, Central teams, suppliers and Cruise Lines
  • Implement and execute innovative and efficient process organization to support operations
  • Provide onsite support for special operations globally
  • Ensure all services and back-up are loaded correctly and in a timely manner

Requirements

  • Relevant experience in the cruise industry with deep knowledge of Turnarounds and Shorex processes and systems
  • Leadership experience managing operational teams
  • Proven ability to manage budgets, optimize costs, and ensure financial efficiency in operational delivery
  • Strong relationship-building skills
  • Highly organized with solid planning capabilities
  • Problem-solving comes naturally
  • Willing to travel to the destinations frequently
  • Fluent Portuguese and English speaker
  • Need a driving license

What we offer

  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • Flexible working
  • Access the TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Local charity and sustainability initiatives
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