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ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. We are seeking a proactive and experienced Operations Manager to join our Managed Services team. Reporting to the Operations Director, you will provide operational support to Managed Services clients and staff, manage service tenders and pricing, and play a key role in strategy planning and forecasting. You will also support presales bid management and costing and contribute to operational management within workplace or data centre technology environments. This role will work closely with Service Delivery Directors, Sales Directors, and other operational leaders to ensure alignment of delivery strategies, processes, and procedures. You will be expected to foster strong relationships with key customer stakeholders and internal teams, and support continuous improvement across the Managed Services division.
Job Responsibility:
Provide operational support for Managed Services clients and staff, ensuring high standards of service delivery and operational excellence
Lead the management of service tenders, pricing strategies, and commercial negotiations for new and existing contracts
Assist in the development and execution of Managed Services strategy, including forecasting, planning, and reporting
Support pre-sales activities, including bid management, solution design, and costing for new business opportunities
Work with Service Delivery Directors and Sales Directors to develop existing accounts and expand service offerings
Understand the unique operational needs and challenges of each designated account and develop customised operational strategies
Foster deep relationships with key customer stakeholders and internal teams
Meet and exceed financial and margin expectations at account and project level
Identify opportunities for process improvement and efficiency enhancement
analyse existing processes and workflows to optimise operations
Manage and allocate resources efficiently, including budgeting and resource planning
Oversee inventory and supply chain management, ensuring timely availability of materials and resources
Support recruitment, training, and management of operational staff, setting clear KPIs and performance expectations
Provide coaching, guidance, and support to help team members achieve their goals
Collaborate with cross-functional teams to align strategies and resources
Ensure compliance with all relevant laws, regulations, and industry standards, including Health & Safety and ISO governance
Implement and maintain safety protocols to create a secure working environment
Manage relationships with suppliers and vendors to optimise costs and improve service quality
negotiate contracts and agreements to secure favourable terms
Prepare and present regular reports and updates to senior management on the performance of Managed Services accounts
Communicate client feedback and insights to relevant teams for continuous improvement
Establish key metrics to measure the progress and impact of operational activities
Requirements:
Proven experience in operational management within workplace or data centre technology fields
Strong background in pre-sales bid management and costing with demonstrable experience managing service tenders and pricing
Excellent interpersonal, leadership, and communication skills
Ability to work collaboratively across teams and with clients
Experience in process improvement and resource management
Experience in vendor management and contract negotiation
Strategic thinker with strong analytical and forecasting skills