Operations Manager Job at Office Angels (London)

Job Description

Join Our Beauty brand client as an Operations Manager! Are you ready to take your career to the next level with one of the fastest-growing beauty companies in the UK? We are on the lookout for a passionate and experienced Operations Manager to drive operational excellence across our direct-to-consumer (D2C) and business-to-business (B2B) channels in the beauty sector! As the Operations Manager, you will play a pivotal role in ensuring seamless production, supply chain efficiency, and exceptional customer experience for our retail consumers and trade partners. This is your chance to showcase your strong leadership and commercial acumen while working in a multi-channel operations environment.

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making
Budget Management: Manage logistics budget and review fulfilment and warehouse invoices for approval

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

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Operations Manager

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