Operations Manager Job at Pafford EMS (Northwest Arkansas)

Job Description

Pafford Medical Services is accepting applications from candidates for Operations Manager for Northwest Arkansas Region.

Job Responsibility

Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region
Coordinates the delivery of exceptional emergency medical service treatment and care
Reports to the Core Group on matters of operations, business development, governmental affairs
Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering
Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation
Performs periodic operational and clinical audits as necessary
Performs personnel functions and acts as hiring manager for designated region
Ensures the maintenance and cleanliness of all facilities, vehicles and equipment
Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary
Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry
Oversees, guides, and mentors field operations supervisors and staff in the performance of their duties
Supports and promotes Pafford EMS culture throughout operation
Recommends budgetary needs for the operation and provides justification for the budgetary spending
Acts as Pafford liaison in community and governmental affairs (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies)
Stays active and engaged in local emergency management planning committees and regional emergency management agencies
Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.)
Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department
Administers disciplinary action as need in compliance with defined policies, procedures, and directives
Maintains strict compliance with all Pafford Policies & Procedures
Maintains strict compliance with all rules and regulations set forth by the state and federal programs
May perform related duties or task as assigned

Requirements

Masters Degree from an accredited institution of higher learning in management or healthcare related field, or Bachelors Degree and five (5) years of progressive work experience in healthcare or emergency services, or Associates Degree with seven (7) years of work experience in healthcare or emergency services management, or ten (10) years of progressive work experience in healthcare or emergency services with five (5) years in operational management
Experience with high performance EMS systems in suburban or urban markets preferred
Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives
Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700
ICS 300 and 400 preferred
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Proficiency with Logis, Fleetio, NinthBrain Suites, and related programs and applications preferred
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 lbs
Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion
Must be able to talk, listen and speak clearly on telephone
Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading

Nice to have

Experience with high performance EMS systems in suburban or urban markets preferred
ICS 300 and 400 preferred
Proficiency with Logis, Fleetio, NinthBrain Suites, and related programs and applications preferred

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