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Masterock Limited · -

Operations Manager

· Job Posted February 20, 2026
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Job Description

As an Operations Manager at Masterock, you will play a pivotal role in overseeing and optimizing our day-to-day operations. You will be responsible for managing teams, improving processes, and ensuring that our operations align with organizational goals and client expectations. If you are a strategic thinker with a proven track record in operations management, we invite you to apply.

Job Responsibility

  • Lead Operations Teams: Manage, mentor, and motivate a team of supervisors and staff to achieve performance goals and maintain high levels of employee engagement
  • Optimize Processes: Analyze current operational processes and workflows to identify areas for improvement and implement best practices to enhance efficiency and productivity
  • Ensure Service Excellence: Monitor service delivery to ensure compliance with company standards and client expectations, addressing any issues promptly and effectively
  • Manage Performance Metrics: Track and report on key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement initiatives
  • Collaborate Across Departments: Work closely with other departments, including HR, IT, and Sales, to align operational strategies with business objectives and support cross-functional projects
  • Handle Client Relationships: Serve as a point of contact for key clients, addressing concerns, managing expectations, and ensuring overall satisfaction with service delivery

Requirements

  • Bachelor’s Degree: Degree in Business Administration, Management, or a related field
  • Minimum of 5 years of experience in operations management, preferably within a BPO or service-oriented industry
  • Demonstrated ability to lead and inspire teams, with strong interpersonal and communication skills
  • Excellent problem-solving skills and the ability to analyze data to make informed decisions
  • Experience in managing multiple projects and initiatives simultaneously
  • Familiarity with CRM and ERP systems, as well as proficiency in Microsoft Office Suite

What we offer

  • Career Growth: Opportunities for advancement and professional development
  • Inclusive Culture: A diverse and welcoming work environment where your contributions are valued
  • Competitive Benefits: Health insurance, retirement plans, paid time off, and more
  • Work-Life Balance: Flexible schedules and a supportive team
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