Operations Manager

• Serve as operational lead for contact lens (CL) which includes supporting category assortment (new products, discontinuation, price changes in point-of-sale), supplier account setup and certification, and operational processes
• Maintain and update all site-facing CL resources, including the Operations Guide, price cards, training tools, and critical category database files
• Manage supply platform through addition, removal, and updates to assortment and provide periodic reviews of budget/spend reports
• Manage eyecare wellness category which includes assortment management (pricing, inventory), system setup, and clinic support
• Program manager for our eyewear warranty program includes marketing asset management, system process and updates, supplier relationships, and field support to drive business
• Business lead for specialized programs (including transportation, low vision, amniotic membranes, etc.)
• Provide point-of-sale (POS) change requests to align with clinic and industry needs and support validation for new products, promotions, services, operational enhancements
• For managed programs, serve as the main escalation point for issue management including supplier invoices and payments, account access issues, and inventory/system challenges
• Develop, execute, and refine strategies to enhance onboarding and integration experiences (driven with M&A schedule), ensuring immediate operational readiness for newly transitioned sites
• Support management of operations inbox for field operational questions and needs
• Build and maintain strong cross-functional partnerships with corporate teams, field leadership, and vendor partners to evolve best practices and elevate operational excellence
• Lead special projects and support various business initiatives with project planning, onboarding development, system readiness, and adoption

• Bachelor’s Degree or equivalent relevant experience
• 5+ years of operations experience (program development and deployment, etc.)
• Strong working knowledge of healthcare clinics and/or optical retail environments
• Excellent verbal, written, listening and presentation skills
• Ability to influence and negotiate across multiple organizational levels
• Skilled in crafting clear, actionable communications
• Able to work in ambiguity using critical thinking to provide innovative solutions and manage multiple projects simultaneously

• Working experience with multi-unit clinics
• Working experience with point-of-sales and business software systems
• Advanced knowledge of Microsoft Office including Word, Excel, and PowerPoint

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts