Operations Manager

• Drive operational success by managing KPIs, clinic budgets, and team performance
• Lead, engage, and retain a team of 25–50 professionals delivering exceptional clinical care
• Support teammates through evaluations, corrective actions, development plans, and team celebrations
• Build trust with families by providing education and guidance during the onboarding journey
• Collaborate with Clinic Admissions Associates, Clinical Directors, and department leaders to ensure quality operations

• Leadership Experience: 6+ years of managing large teams across multiple sites or districts
• Education: A bachelor’s or master’s degree is preferred, but extensive management experience is equally valued. High School Diploma or GED required
• High Emotional Intelligence: Empathy and understanding for working closely with children and families
• Strong Communication Skills: Collaborate effectively with department leaders and teammates
• Impact-Driven Mindset: A proactive problem solver who thrives in high-stakes situations and is committed to delivering excellence
• Physical Requirements: Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach
• Capability to lift or move objects weighing up to 50 pounds
• Ability to maintain both near and far visual acuity
• Must be physically present at the assigned job location as required
• Proficiency in properly wearing and utilizing necessary personal protective equipment (PPE)
• Ability to hear, understand, and distinguish speech and other sounds effectively
• Comfort with exposure to moderate-to-loud noise levels on a frequent basis
• Capacity to make independent decisions and evaluate potential consequences
• Ability to perform all essential functions safely and successfully
• Commitment to maintaining regular, punctual attendance

A bachelor’s or master’s degree

• Performance Bonus: Up to $18,000 annually through monthly and quarterly incentives
• Career Growth: Clear pathways for advancement
• Continuous Learning: Professional development through Badge Up Program, Regional Workshops, Annual Leadership Summit, and immersive Initial Training in Austin, TX
• PTO & Holidays: 10 days PTO, 10 paid holidays, and 2 flex days (more with tenure)
• Student Loan Support: Up to $600 in repayment options and tuition discounts
• Parental Perks: Maternity/paternity award of up to $3,000 and FSA options for childcare
• Wellness Support: 90% health insurance coverage, 401k with 2% company matching, and DoorDash Pass for convenience
• Celebrations & Connection: Team happy hours, regional recognition nights