Operations Manager Job at Action Behavior Centers (Matthews)

Job Description

As an Operations Manager at ABC, you will take the helm of an ABC facility, creating a thriving environment where your team excels, families feel supported, and children with autism achieve their full potential. This role is more than management—it's a chance to lead with passion, drive meaningful change, and own the financial, safety, and compliance aspects of your location. Your Mission: To transform the lives of children with autism and the dedicated clinicians who support them.

Job Responsibility

Metrics & Financials: Drive operational success by managing KPIs, clinic budgets, and team performance
Team Leadership: Lead, engage, and retain a team of 25–50 professionals delivering exceptional clinical care. Support teammates through evaluations, corrective actions, development plans, and team celebrations
Community Engagement: Build trust with families by providing education and guidance during the onboarding journey
Operational Excellence: Collaborate with Clinic Admissions Associates, Clinical Directors, and department leaders to ensure quality operations

Requirements

Leadership Experience: 6+ years of managing large teams across multiple sites or districts
Education: A bachelor’s or master’s degree is preferred, but extensive management experience is equally valued
High Emotional Intelligence: You'll be working closely with children and families, so empathy and understanding are key
Strong Communication Skills: Collaborate effectively with department leaders and teammates
Impact-Driven Mindset: A proactive problem solver who thrives in high-stakes situations and is committed to delivering excellence
Physical Requirements: Ability to sit, stand, and walk, as well as assume various positions such as bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level, including overhead
Capability to lift or move objects weighing up to 50 pounds
Ability to maintain both near and far visual acuity
Must be physically present at the assigned job location as required
Proficiency in properly wearing and utilizing necessary personal protective equipment (PPE)
Ability to hear, understand, and distinguish speech and other sounds effectively
Comfort with exposure to moderate-to-loud noise levels on a frequent basis
Capacity to make independent decisions and evaluate potential consequences
Ability to perform all essential functions safely and successfully, in alignment with the Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other applicable federal, state, and local standards. This includes meeting qualitative and quantitative productivity expectations
Commitment to maintaining regular, punctual attendance in compliance with ADA, FMLA, and other relevant guidelines

What we offer

Performance Bonus: Up to $18,000 annually through monthly and quarterly incentives
Career Growth: Clear pathways for advancement: OM → Senior OM → Group OM → Regional Director of Operations → Senior RDO
Continuous Learning: Professional development through our Badge Up Program, Regional Workshops, Annual Leadership Summit, and immersive Initial Training in Austin, TX
PTO & Holidays: 10 days PTO, 10 paid holidays, and 2 flex days (more with tenure)
Student Loan Support: Up to $600 in repayment options and tuition discounts
Parental Perks: Maternity/paternity award of up to $3,000 and FSA options for childcare
Wellness Support: 90% health insurance coverage, 401k with 2% company matching, and DoorDash Pass for convenience
Celebrations & Connection: Team happy hours, regional recognition nights, and more

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