Operations Manager, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Operations Manager to supervise a team of Operation Specialists, ensure timely completion and quality of operations, identify process improvements, and provide training and coaching. The role involves managing daily operations, liaising with international partners, and ensuring compliance with regulatory requirements.

Job Responsibility:

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
Ensure timely completion, quality and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience

Nice to have:

Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline
People management experience in banking operations (Commercial and/or CIB segment)
Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
Sound risk management mindset and good understanding of compliance - AML/OFAC
Fluent in both verbal and written communication skills
Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
Able to work independently and provide support on flexible hours/working days
Demonstrated leadership and interpersonal skills
Well organized, proactive, constructive and capable to motivate teamwork
Transition/Process migration experience in a shared service environment
Able to perform shift work (incl. Night Shifts) and report on public holidays if fall on Mondays to Fridays

Additional Information:

Job Posted:
April 30, 2025

Expiration:
May 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager