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The Operations Manager is responsible for providing strong leadership, Contract Management, Project Delivery, and strategic planning across a number of Key Projects within the Utilities Division, ensuring financial and operational targets are met or exceeded, maintaining consistent service levels across all the Projects / Contracts they are responsible for.
Job Responsibility:
Day to day management of site staff, vehicles, equipment, and issues arising from sites in conjunction with Operations Supervisor
Monitor performance of site staff with respect to Health and Safety, Quality and Environment
Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited
Operate in line with Company policies and strategies and be proactive in promoting improvement locally
Ensure all incidents are reported and investigated, with remedies implemented
Monitor performance and safety requirements regularly and implement improvements
Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner
Work closely with planning team to ensure delivery programmes are in place and progress is monitored
Identify and react swiftly to resolve problems before they escalate
Maintain and measure performance against agreed KPI’s and SLA’s
Client liaison including arranging progress meetings and client audits
Subcontractor procurement and monitoring
Establish good relationships and communication and resolve issues and early resolution of any potential problems
Requirements:
Experience in an operational role, ideally within the utilities or drainage sector
Hold relevant health and safety qualifications such as IOSH Managing Safely, SSSTS, and the NEBOSH National General Certificate
Full driving licence
Proven experience in a customer-focused environment with performance management responsibility
Strong communication and numerical skills
What we offer:
20 days annual leave plus bank holidays
Option to buy up to 5 additional holidays
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more