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Operations Manager

United Kingdom, Haydock · Job Posted May 05, 2026
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Job Description

The Operations Manager is responsible for providing strong leadership, Contract Management, Project Delivery, and strategic planning across a number of Key Projects within the Utilities Division, ensuring financial and operational targets are met or exceeded, maintaining consistent service levels across all the Projects / Contracts they are responsible for.

Job Responsibility

  • Day to day management of site staff, vehicles, equipment, and issues arising from sites in conjunction with Operations Supervisor
  • Monitor performance of site staff with respect to Health and Safety, Quality and Environment
  • Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited
  • Operate in line with Company policies and strategies and be proactive in promoting improvement locally
  • Ensure all incidents are reported and investigated, with remedies implemented
  • Monitor performance and safety requirements regularly and implement improvements
  • Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner
  • Work closely with planning team to ensure delivery programmes are in place and progress is monitored
  • Identify and react swiftly to resolve problems before they escalate
  • Maintain and measure performance against agreed KPI’s and SLA’s
  • Client liaison including arranging progress meetings and client audits
  • Subcontractor procurement and monitoring
  • Establish good relationships and communication and resolve issues and early resolution of any potential problems

Requirements

  • Experience in an operational role, ideally within the utilities or drainage sector
  • Hold relevant health and safety qualifications such as IOSH Managing Safely, SSSTS, and the NEBOSH National General Certificate
  • Full driving licence
  • Proven experience in a customer-focused environment with performance management responsibility
  • Strong communication and numerical skills

What we offer

  • 20 days annual leave plus bank holidays
  • Option to buy up to 5 additional holidays
  • Group Personal Pension Plan
  • Career development & progression with the opportunity to earn professional qualifications
  • 24/7 access to a virtual GP and Mental health support & counselling services
  • Cycle to Work scheme
  • Discount club - supermarkets, phone bills, gyms & more
  • Life assurance cover
  • Long service recognition
  • Enhanced Maternity Pay
  • Paid volunteering opportunities in your community
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