Operations Manager Job at Work With Your Handz (Fort Lauderdale)

Operations Manager

Work With Your Handz

Location:
United States , Fort Lauderdale

Category:
-

Contract Type:
Not provided

Salary:

90000.00 - 120000.00 USD / Year

Save Job

Apply Position

Job Description:

We are hiring a high-impact Operations Manager for a fast-growing home services company in the Ft. Lauderdale area. This person will own the entire revenue engine across our residential service business—driving performance in the call center, booking, dispatch, lead conversion, and technician sales. You are the link from lead → booking → dispatch → field execution → revenue, elevating customer experience, supporting technicians in real time, and keeping the day-to-day operation running on rails. This leader is hands-on, fiercely analytical, and loves being in the middle of the action—coaching call-handlers and techs on what to say, how to sell, and which levers to pull to move the numbers every single day.

Job Responsibility:

Oversee all call center activities: staffing, coaching, scheduling, and performance
Drive improvements in booking rate, speed-to-answer, abandonment, and dispatch efficiency
Implement and enforce scripts, objection handling, and customer experience standards
Provide daily call-by-call coaching for technicians to elevate option-building, communication, and close rates
Identify skill gaps from dashboards and provide targeted coaching
Partner with Service Managers to maintain consistent pricing and sales execution
Monitor advertising spend (Google LSA, PPC, P-Max, OTT, direct mail, etc.)
Track cost per lead, cost per job, channel performance, and recommend improvements
Ensure alignment between lead flow, capacity, and revenue targets
Track lead flow from first contact → booking → dispatch → job completion
Remove friction points that hinder conversion or technician productivity
Improve scheduling strategy to maximize revenue per day and technician utilization
Lead with accountability while maintaining a customer-first mindset
Work effectively with a strong, direct, Northeast-style owner
Create a culture of high performance, honest feedback, and rapid improvement

Requirements:

Plumbing-focused operator strongly preferred (plumbing = majority of revenue)
5+ years in residential service operations
deep understanding of call-by-call coaching
Demonstrated ability to improve booking rate, CSL effectiveness, and technician sales
Analytical, KPI-driven, and comfortable holding teams accountable
Experience with ServiceTitan or similar systems (ST preferred)
Can handle blunt, fast-paced, direct communication (owner style)
Strong leadership presence and ability to work cross-functionally

What we offer:

Bonus: Monthly, based on KPIs
target = 25% of salary (range 0–50%)
PTO: 3 weeks
Health insurance: Provided
dental/vision likely added soon
Vehicle: Company truck or car allowance available
Relocation: Possible for the right candidate (lump-sum model
not reimbursements)

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Work With Your Handz - All Job Offers

Job Link Share:

Operations Manager

Work With Your Handz

Location:
United States , Fort Lauderdale

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Operations Manager

Manager, Vegetation Management Operations

Operations manager, area manager

Audit Manager - Operational Risk Management

Senior Manager, eCom Operations Manager