Operations Manager Job at TDX Ltd (Tauranga)

Job Description

We’re on the hunt for an Operations Manager who knows how to deliver results, make a great team the best team, and bring fresh energy and drive. You’ll be the one setting the pace, inspiring and ensuring your service and parts teams perform at their best. The key focus of this role is to lead and drive operational performance in our service and parts departments in line with customer expectations and organisational objectives. This role will require flexibly around travel requirements.

Job Responsibility

To achieve seamless reinforcement through an absolute commitment to aftersales customer service and standards of performance
Actively promote and maintain TDX’s commitment to continually improve our Health and Safety management
Hands-on leadership which promotes effective performance and development of all team members
Develop and promote a culture that facilitates teamwork, trust and open communication
Motivate staff to provide the highest level of service and work in a team environment
Ensure that regular follow ups/reviews are held with key customers and any opportunities for improvement are actioned
Manage the regions operational and capital budgets and report on variances
Manage the credit process in line with the company policies and levels of authority
Take responsibility for the achievement of the after sales budgets for the region
Ensure that information flows within the regional group and to key internal stakeholders are accurate and timely

Requirements

An experienced operational leader, with experience of working at a multi-site and/or regional level, preferably within our industry
Demonstrated commercial, strategic and analytical thinking capabilities
Ability to visibly lead a team to drive a culture of strong performance, that’s a fun place to work
An ability to engage & inspire staff
An ability to drive change & innovation
The ability to implement and manage process
Strong business & financial acumen
Network and relationship management
A passion for performance excellence
Customer focused
Proficient in the use of Microsoft Office Suite

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