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Encore Global Logo Encore Global · Hospitality and Tourism

Operations Manager

Monaco, Monte Carlo · Job Posted December 28, 2025
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Job Description

Manages venue operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control.

Job Responsibility

  • Manages the daily operational activities and workflow of product delivery, including technical services, technicians, and equipment
  • Provides direct supervision of team members including the overseeing of scheduling and supporting operations within their cluster
  • Responsible to advise the Sales Manager and Area Manager of any potential challenges and shortages for operational delivery
  • Ensures that daily equipment sheets are updated and properly completed
  • Responsible for the inventory within the cluster and assist the warehouse manager with asset control while also maintaining safety, security, and quality assurance of equipment
  • Responsible for the TEMs and the overseeing of the TEMs within the cluster
  • Attends BEO, Pre-Cons, and pre-production meetings as needed to support the TEMs
  • Responsible for operational cost control and S.O.L.E.
  • Delegates tasks appropriately as required and any additional requirements from the Director relating to operations
  • Participate and lead communication efforts with the warehouse and vendors
  • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures, S.O.L.E.
  • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization
  • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors
  • When required, meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly
  • Portrays a polished, professional image according to the guidelines and/or hotel standards and ensures the team adheres to the same standards
  • Promotes and reinforces a positive working environment centered on Encore core values
  • Hire, develop, lead, and motivate a talented team
  • Promote and drive professional development and training efforts to improve overall business acumen, and technical knowledge
  • Manage human resource related issues including performance management, their operational teams
  • Effectively utilizes applicable company systems and software programs and ensure team members are properly trained
  • Recommends team members for additional training opportunities as needed

Requirements

  • High School Diploma is required
  • Bachelor’s degree is preferred
  • 4+ years of audio visual and customer service/hospitality experience
  • 2+ years of supervisory experience
  • Experience leading workflow and team members
  • Working knowledge of audio visual equipment in a live show environment
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus

What we offer

  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
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