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14forty Logo 14forty · Hospitality and Tourism

Operations Manager

United Kingdom, Liverpool Employment contract 35000.00 - 38000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are looking for an Operations Manager to join The Jockey Club Experiences at Aintree Racecourse, to ensure the smooth delivery of the day-to-day and race day hospitality operations within unit to our clients and customers whilst managing the business needs and performance standards.

Job Responsibility

  • Manage the performance of any direct reports
  • Attend all regular meetings and ensure relevant information is cascaded
  • Lead set up on prep days
  • Support the Deputy General Manager and General Manager to effectively induct, train and develop variable labor
  • Manage the casual team to ensure effective communication
  • Acknowledge and act upon individual customer needs
  • Treat all customers and colleagues in a polite and courteous manner
  • Provide direct liaison with client, customer and sales team for clear communication
  • Deal with all customer comments positively and take follow-up action
  • Support the Deputy General Manager and team in effective liaison with the client
  • Ensure day-to-day delivery of catering services to standards
  • Demonstrate ability to perform all tasks consistently
  • Lead by example regarding uniform standards
  • Support the Deputy General Manager and General Manager in communicating, motivating and involving the team
  • Identify training needs and carry out on the job training
  • Adhere to statutory, legal and company requirements for Health and Safety, Food Hygiene, Licensing Laws, Employment Law, Fire Regulations, Sales of Goods/Trade Description
  • Report all maintenance issues and hazards
  • Attend department meetings and briefings
  • Support other venues within the region and across the country
  • Maximize all sales opportunities through selling techniques
  • Have knowledge of all unit/location products
  • Support implementation and monitoring of all company marketing initiatives
  • Actively upsell each request to maximize revenue and profitability
  • Support General Manager in achieving sales revenue targets
  • Demonstrate excellent control of all operating costs
  • Minimize operating costs by using equipment and products per guidelines
  • Ensure all stock takes are completed to company standards and deadlines

Requirements

  • Successful background in Food Service /Contract Catering/Hospitality/Retail Catering
  • Previous experience working in a fast-paced environment managing a team
  • Supporting catering, hospitality and events
  • Flexible attitude towards hours and working tasks
  • Excellent management and communication skills
  • Good understanding of financial management
  • Analytical approach to problem solving
  • Passion for food and customer service
  • Financially and commercially astute

What we offer

  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
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