Operations Manager

This position is responsible for the overall operational success of the Tolls and Violations processing group which includes multiple processing functions. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups. The position is also responsible for driving process excellence, managing quality assurance and maintaining the (KPI) reporting process. This position is both people and data intensive; it requires excellent leadership, critical thinking, organizational, data analysis and communication skills.