Operations Manager

• Manage day-to-day operations in line with budget and business plans
• Oversee programmes of planned works to ensure effective workload management and service excellence
• Lead on operational health, safety and environmental compliance, promoting a positive safety culture
• Develop and implement delivery plans and strategies for planned works across Surrey
• Represent the Highway Service at meetings with Surrey County Council, stakeholders, businesses, and public forums
• Monitor client satisfaction and use quality management processes to drive ongoing improvement
• Ensure compliance with company and authority policies, procedures and strategies
• Oversee the creation of Risk Assessments, Method Statements, and COSHH Assessments
• Promote and manage recycling targets and reductions in carbon and water usage
• Deliver against contractual KPIs and performance targets
• Support the Senior Operations Manager with operational and business objectives
• Allocate resources and equipment effectively to ensure successful delivery
• Lead and develop teams, including sub-contractors and specialist service providers
• Support workforce planning, training and recruitment strategies
• Ensure Principal Contractor duties under CDM regulations are fully executed
• Champion a self-delivery model across appropriate workstreams

• Minimum 10 years’ experience in highways construction, maintenance, or related fields
• Strong track record managing planned maintenance works (surfacing, footways, structures, surface dressing)
• Excellent cost control and experience managing budgets, DSO and WIP targets
• Proven ability to implement safety performance measures and enhance safety culture
• Experience improving quality compliance and operational processes
• Strong leadership skills with experience developing teams and managing sub-contractors
• Effective communication, organisation, and time management abilities
• Knowledge of statutory obligations, asset management systems and whole-life costing
• Ability to deliver under pressure, prioritise workloads and meet deadlines

• Membership of a relevant professional body
• Experience in sustainability, carbon reduction, and environmentally responsible working practices

Flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities