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Bespoke Hotels Logo Bespoke Hotels · Hospitality and Tourism

Operations Manager

United Kingdom, Carnoustie 42000.00 GBP / Year · Job Posted June 03, 2026
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Job Description

Carnoustie Golf Hotel & Spa is seeking an exceptional Operations Manager to help lead one of Scotland's most iconic golf and leisure destinations. We are looking for a hands-on hospitality professional with a strong Food & Beverage background who thrives on the floor, leads from the front and inspires teams through action rather than instruction. If you are happiest engaging with guests, coaching teams, driving standards and being at the heart of a busy operation, we would love to hear from you. If you're looking for a Monday-to-Friday office role, this isn't it.

Job Responsibility

  • Lead all operational departments with a particular focus on Food & Beverage
  • Drive exceptional guest experiences throughout the hotel
  • Coach, develop and motivate departmental teams
  • Ensure consistently high service standards across all areas
  • Manage staffing levels, labour productivity and operational efficiency
  • Support revenue growth through upselling and commercial awareness
  • Maintain high standards of presentation, cleanliness and compliance
  • Act as Duty Manager and senior leader across the hotel
  • Take ownership of guest feedback and service recovery
  • Lead by example and be visible, approachable and supportive

Requirements

  • Has previous experience in a senior hotel operational role
  • Has a strong Food & Beverage background
  • Is highly organised but not afraid to roll their sleeves up
  • Enjoys coaching and developing people
  • Leads with positivity, accountability and professionalism
  • Has excellent communication and leadership skills
  • Understands the importance of guest experience
  • Can remain calm under pressure
  • Is commercially aware and focused on results

What we offer

  • Market leading Rates of Pay
  • Anniversary Bonus
  • Flexible Shifts, full and part time to fit around other commitments
  • 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
  • Full Training and Supervision Given
  • Opportunity to gain recognised qualifications to help you progress
  • Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
  • Introduce a Friend Scheme worth £600+
  • Anniversary weekend stay for you or to give as a gift to family or close friends
  • Access to complimentary Mental Health & Wellbeing services
  • Discounted Bespoke Hotel Stays, for you, your family and friends
  • 50% off all Food & Beverage during Bespoke Hotel Stays
  • A range of local in-house benefits
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