Operations Manager Job at Assessfirst (Bellevue)

Job Description

The Operations Manager is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to P&L budget for all operational areas. The Manager of Operations communicates trains and implements all company policies and ensures compliance. The Operations Manager will create efficient processes, set parameters and implement directives to support operational efficiency and growth.

Job Responsibility

Manages shipping and receiving department
Assess actions to be taken with receiving issues
Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc
Through management of inventory control associates and other operational staff, ensure the organization and efficient operation of all back of house space
Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to Managing Director
Operations Manager will contribute and work in tandem with retail management team as needed and in fair rotation
Operations Manager will also assist in the absence of Managing Director and Floor Directors during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor
Ensure workflow of all after-sales service and craftspeople/tailors if applicable
Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies
Performs stock adjustments
Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs
Ensure building and store are maintained to company standard and all issues are addressed in a timely manner
Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions
Acts as a liaison with outside vendors for monthly need and or special events
Partners with Managing Director to manage operational team and vendors ensuring appropriate scheduling training and coaching
Manages E-time and keeps accurate record of vacation and time and attendance with HR (This includes all SSA’s, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location)
Coordinates and prepares evacuation drills and provides training to team with regards to emergency response preparedness
Responsible for and oversees all operations and after-sales supply orders
Oversees all Staff Sales
Trains staffs to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner
Recruits and maintains an active talent bank for any operational positions

Requirements

5+ years of retail management experience in a similar role
prior experience in a luxury environment preferred
Proficient shipping and receiving experience
Excellent computer skills and proficient in MS Excel, Word and PowerPoint
Excellent communication skills both verbal and written
Strong POS and phone systems knowledge
Extensive building maintenance experience
Must work well under pressure and have the ability to multi-task with accuracy
Acute interpersonal skills and a collaborative management style
Familiarity with international parent companies a plus
Ability to lift between 0-25 lbs. without assistance

Nice to have

Familiarity with international parent companies a plus
prior experience in a luxury environment preferred

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more

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Operations Manager

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