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Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.
Job Responsibility:
Ensure an environment in which high standards of comfort, service, and quality exist for our guests
Ensures teamwork and enhances cooperation between all departments
Manages and maintains a relationship with the Property Management System provider
Works with maintenance to ensure proper key controls
Maintain departmental budget and staffing levels in relation to occupancy levels
Maintains accurate payroll and employee records. Performs timely and fair reviews
Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections
Maintain the Market, lobby, and front office area to highest standards
Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger
Provide comprehensive training to Front Office staff
Acts as Manager on Duty as designated by the General Manager
Requirements:
Excellent verbal, comprehension, listening and problem-solving skills
Interpersonal and time management skills
Adaptability
Report and accounting skills
Guest relation skills
BS or BA in Hotel Administration or Management
Hotel level front office experience, preferably with FOSSE
Two years of previous team management or supervisory experience