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The Emerald Group Ltd, Search and Selection · Insurance

Operations Manager

Spain, Madrid · Job Posted May 03, 2026

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Job Description

To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.

Job Responsibility

Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance
Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings)
Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed

Requirements

Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance)
Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements)
Experience with process improvement methodologies
certifications are a plus

Nice to have

certifications are a plus

The Emerald Group Ltd, Search and Selection - All Job Offers

Madrid

Operations Manager

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