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As an Operations Manager, you will provide leadership and line management of an operational engineering team, ensuring the effective delivery of services in line with customer SLAs, contractual obligations, and business priorities. You will foster a high-performing, accountable, and inclusive team culture, driving engagement, continuous improvement, and a strong focus on safety, quality, and customer outcomes. You will empower team members to take ownership of their performance, development, and delivery. Through clear leadership and coaching, you will build a resilient and adaptable team capable of delivering in complex and fast-paced environments. You will also work collaboratively across Programme, Service, and wider business functions, you will influence decision-making, support transformation initiatives, and ensure a joined-up approach to demand management, resourcing, and operational delivery. You will champion a culture of trust, collaboration, and continuous learning, ensuring the function evolves to meet current and future customer and business needs.
Job Responsibility:
Provide leadership and line management of an operational engineering team
Ensure the effective delivery of services in line with customer SLAs, contractual obligations, and business priorities
Foster a high-performing, accountable, and inclusive team culture
Empower team members to take ownership of their performance, development, and delivery
Work collaboratively across Programme, Service, and wider business functions
Influence decision-making, support transformation initiatives
Ensure a joined-up approach to demand management, resourcing, and operational delivery
Requirements:
Comprehensive knowledge within their primary technology field
Ability to motivate people within demanding and challenging environments
Ability to sustain performance under pressure and prioritise key deliverables
Ability to adapt to different business drivers and lead a team through complex change
Excellent communication skills (written and verbal)