Operations Manager Job at Bombardier (Abu Dhabi)

Job Description

Responsible for assigned aircraft maintenance employees and the daily and overall operations of the aircraft maintenance department, such as technical performance, safety, schedules, personnel, quality, and the performance of all aircraft maintenance activities for multiple line maintenance site(s).

Job Responsibility

Be responsible for the maintenance operations of an OEM, Part 145 organisation
Ensure functions at the maintenance department who are performing work affecting product quality are competent on the basis of appropriate education, initial/continuation training, skills and experience, by giving input to and approval of the yearly training program
Perform management responsibilities for maintenance staff, for example: PMP, merit reviews, PiPs, work assignments, approving and scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employee’s hours worked, and time charged to correct aircraft program
Develop and submit annual maintenance department budget including manpower requirements to the General Manager
Achieve monthly SMART objectives
Assist in the development of strategic plans to support latest programs and capabilities based on analysis of current market trends
Assess the production schedule (hangar and AOG) on a dynamic 3‐month schedule in coordination with the Project Managers, to ensure manpower availability, proper load of the hanger, and on‐time deliveries
Support the Project Managers and ensure escalated constraints are resolved
Ensure satisfactory completion and certification of all work required by operators/customers in accordance with the work specification, as well as customer quality expectations
Ensure sub‐contracted orders are correctly detailed and that the requirements of the contract/order are fulfilled in respect of inspection and quality control
Approve payment of vendors’ or suppliers’ invoices for services or supplies required by Maintenance Department
Facilitate the daily Stand‐Up meeting Maintenance Projects with all departments. Update daily reports on aircraft states, clocked manpower and report to the accountable manager
Respond to quality deficiencies in the area for which he/she is responsible, which arise from independent quality audits
Monitor returned customer questionnaires in order to respond to customer concerns on all department personnel, equipment or quality of services rendered
Solicit feedback from staff for development of new concepts and actively support and integrate continuous improvement activities in order to ensure that the relevant BSC objectives including the customer satisfaction index goals are met
Give input to QA for the Management Review, and participate in the meeting that is performed twice a year
Perform other duties as assigned
Ensure all aircraft and AP maintenance including defect rectification is conducted to the standard of and in accordance with the MOE, relevant CASR and CAR, Part 145 and responsible CAMO requirements
Maintain maintenance personnel's understanding of the MOE and drive the implementation and application of the MOE system to ensure compliance with relevant CASR and CAR
Liaise as necessary with responsible CAMOs, Suppliers and Subcontractors

Requirements

Previous experience in a similar role under the GCAA &/or EASA Aviation Management
8+ years of aviation experience as a licensed aircraft maintenance engineer, including at least 3 years’ experience managing an aircraft maintenance facility environment
Able to meet the CASR requirements to be Part 145 Responsible Manager
Able to obtain an ASIC
Sound knowledge of CASR as it applies to Part 145 organization
Sound knowledge of QMS and SMS
Sound communication skills and ability to communicate to all levels within a multidisciplinary environment
Have accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet SMART objectives for assigned areas and programmes
Valid UAE driver’s license is a must

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