Operations Manager Job at 360 Resourcing Solutions (Birmingham)

Job Description

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility

Manage a team who's portfolios comprise of complex sites and high rise buildings
Lead, mentor and develop a team of Property specialist at varying levels of experience, with a focus on performance management, development and fostering a culture of accountability and professional growth
Foster and maintain strategic client relationships, ensuring regular, high-level communication and delivery of accurate, data driven reporting that supports long term partnership growth
Oversee and uphold service excellence across all customer touchpoints, embedding a culture of proactive issue resolutions and accountability, while personally leading on complex or high risk matters to prevent escalation and protect client satisfaction
Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease
Oversee all reactive and planned maintenance, guiding and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations
Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice

Requirements

Proven leadership experience managing and developing high-performing Property Management teams
Extensive residential property management experience, ideally within a multi-site or regional portfolio
Strong working knowledge of TPI and RICS Codes of Practice and relevant property legislation
Demonstrable experience preparing and overseeing service charge budgets and reserve funds in line with lease requirements
Solid understanding of Section 20 consultations, major works, and planned/reactive maintenance management
Excellent client relationship management skills, with the ability to build long-term strategic partnerships
Strong financial acumen and ability to interpret and present data-driven reports
Exceptional communication and stakeholder management skills
Proactive problem-solving ability with experience managing complex or high-risk issues
High level of organisational skills with the ability to manage multiple priorities across a regional portfolio

What we offer

Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time to support your wellbeing
Life Assurance: Peace of mind for you and your loved ones with financial protection
Critical Illness Cover: Financial support when you need it most
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause close to your heart
Benefit Platform: One online platform for all benefits and recognition

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Operations Manager

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