Operations Manager Job at TC Facilities Management (Leeds)

Job Description

Take the Lead on One of Our Key Accounts. We’re looking for an experienced Operations Manager to take ownership of one of our most important national accounts. This is a high-profile role where you’ll manage the contract end-to-end, lead the team on the ground, and use performance data to make smart decisions that drive results. We need someone who can combine operational expertise with a strategic mindset. You’ll monitor performance across multiple sites, spot trends in the data, and take action to ensure we deliver excellent service while meeting financial and compliance targets.

Job Responsibility

Overseeing all sites within the account and making sure operational standards are met
Using performance data to identify trends, highlight issues, and drive improvements
Leading, supporting, and coaching your Area Managers to deliver across KPIs
Working closely with the Contract Director on reporting, planning, and key projects
Ensuring P&L targets are achieved and cost efficiencies are identified
Managing customer relationships, addressing escalations, and maintaining high satisfaction levels
Conducting site visits to check standards, compliance, and safety
Driving continuous improvement, sharing best practice, and embedding a culture of accountability

Requirements

Proven experience managing large-scale operations, ideally in cleaning or FM
Strong analytical skills with the ability to turn data into actionable insights
Confident communicator with excellent stakeholder management skills
Organised, proactive, and able to manage multiple priorities
Knowledge of Health & Safety and COSHH regulations
National travel required, including overnight stays
Strong leadership skills and the ability to motivate teams to deliver results
Comfortable using Excel and reporting tools to monitor performance

What we offer

Car allowance
Laptop & company phone
Pension scheme
Private health insurance
Career development opportunities within a growing business

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