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As an Operations Manager for our Housing division at BES Group Electrical, you will play a central role in coordinating teams, supporting clients, and managing engineers’ schedules to ensure the smooth delivery of electrical compliance services.
Job Responsibility:
Guide and support the call-handling and booking team to ensure efficient scheduling of EICRs and associated repair works
Work closely with engineers to maintain effective and productive schedules
Foster a collaborative and inclusive culture across the operations team
Oversee end-to-end scheduling and workflow for electrical compliance programmes
Ensure appointments and remedial works are planned effectively, minimising disruption for residents
Monitor progress against KPIs, SLAs, and escalate risks or resource issues when necessary
Maintain accurate and timely updates across systems, trackers, and reporting platforms
Support Contract Managers with client communication and queries
Promote a customer-focused approach across the team
Identify opportunities to improve scheduling, communication, and reporting processes
Requirements:
Experience coordinating operational teams within a service-led, customer-focused environment
Background in managing or supervising scheduling/customer contact teams
Strong leadership and team-management skills
Excellent communication skills, both phone and client-facing
Strong organisational and multitasking abilities
Skilled in conflict resolution and problem-solving
Competent in analysing operational data and producing reports
Nice to have:
Leadership or project management training
What we offer:
Up to £10,000 annual revenue bonus, paid in monthly instalments
Company Pension Scheme
Annual salary review
20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
An extra day’s holiday to take on Christmas Eve each year
Opportunity for flexible working
Electric Vehicle salary sacrifice scheme
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
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