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At Buzzworks Holdings, we’re on an exciting journey of growth, and we are looking for an Operations Manager to lead our teams in delivering the very best in Scottish hospitality. If you are a people focused leader who thrives on creating amazing guest experiences, building high-performing teams, and driving commercial success, this could be the perfect opportunity for you. As Operations Manager, you will play a pivotal role in leading multiple venues across the Buzzworks estate, inspiring and supporting our venue managers to deliver outstanding results. You will ensure every guest leaves feeling great, every team feels empowered, and every venue performs at its best, operationally, financially, and culturally. You will work closely with our Operations Director and Leadership Team to deliver on Buzzworks’ purpose: To Make People Feel Great Through Hospitality.
Job Responsibility:
Inspire, coach and mentor venue managers to deliver exceptional hospitality and service
Drive sales, profitability and operational excellence across all venues
Lead business reviews and create action plans for continuous improvement
Champion the Buzzworks service culture, achieving top-tier Customer Experience scores
Partner with the People Team to develop, train and grow our talented venue leaders
Ensure all venues operate to the highest compliance, safety and brand standards
Collaborate with the wider Leadership Team to deliver the company’s strategic goals
Requirements:
Experienced multi-site hospitality leader with a track record of operational success
Passionate about people, service and creating memorable experiences
Combine commercial acumen with a caring, coaching approach to leadership
Organised, resilient and thrive in a fast-paced, hands-on environment
Lead with integrity, positivity and a genuine love for hospitality
What we offer:
Competitive package + benefits
Competitive salary and benefits package
Opportunity to lead and shape exceptional venues across Scotland
Ongoing personal and professional development
Supportive culture built on our values — Grow Forward Together, Care with Flair, Value Every Voice