Operations Manager Job at Baxter Storey (London)

Job Description

Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Manager to develop and lead a team of Account(s) and General Managers located across the London region to provide exceptional Hospitality and catering services to our clients. As our Operations Manager, you’ll oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency and financial delivery. The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.

Job Responsibility

Maximise performance of the team through positive and effective leadership, combined with support and coaching
To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon
Achieve and improve all financial targets
Ensure all company and legislative Health & Safety requirements are achieved
Identify new opportunities and develop strategies for maximising them
Maintain high standards, innovation, and appropriate style
Assess employee performance and training needs
Stay updated on market trends
Maintain strong client relationship and prompt service
Mobilise and support new locations
Conduct regular team meetings and communicate targets and information
To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations

Requirements

Proven experience managing large-scale, multi-site operations in the catering and hospitality industry
Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies
A track record of driving innovation in food services and embracing new trends
Strong presentation skills and the charisma to influence stakeholders at all levels
A leader who champions health & safety, diversity, and inclusion
Natural people developer with a focus for training, motivating, and building high-performing teams
A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth

What we offer

33 Days holiday inclusive of bank holidays
Birthday additional holiday
3 days volunteering days
3 days grandparent leave
24 weeks of enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke development training
Pension and life insurance
Discounts available from the Perkbox app, from high street shops to holidays & cinemas
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

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Operations Manager

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