Operations Manager Job at 11 Recruitment (Perth)

Job Description

An opportunity to step into a high-impact Operations Manager role and shape the future of a leading removals and logistics business. Our client operates in removals, freight and storage, supporting residential, commercial, interstate and international moves. The business has two removals brands, a Perth operation, a Kalgoorlie depot, adjoining warehouse properties and a shared yard. In Perth, the operational workforce includes approximately 28 to 30 blue-collar team members across drivers, packers, porters and loaders, supported by schedulers, administration and team leadership. The business services private customers, corporate accounts and network-based interstate and international work. It also operates within a compliance environment that includes Customs requirements, bonded facility processes, Main Roads Standards, environmental obligations and ISO-related procedures. The owner intends to step back from day-to-day involvement and remain available on a consultancy basis, creating a pathway for this role to take on broader responsibility over time. This role will suit someone who wants to influence operations, labour cost control, customer service, fleet use and team alignment across a small-to-medium business environment.

Job Responsibility

Lead the combined operations function across two removals businesses
Oversee warehouse activity, scheduling, dispatch, crew allocation, fleet utilisation, storage control, customer service and compliance
Manage daily work allocation, crew briefings, toolbox meetings, vehicle allocation, storage tracking and warehouse performance
Work with sales, administration, international operations, subcontractors, senior management and the owner to ensure customer commitments are operationally achievable
Improve visibility of vehicle movements, scheduling decisions and operational priorities
Support compliance, customer service and alignment between sales and operations

Requirements

Experience managing blue-collar teams, including drivers, packers, loaders, porters or warehouse staff
Experience overseeing scheduling, dispatch, fleet utilisation, crew allocation and daily operations
Ability to manage labour cost against revenue, productivity, rostering and job margins
Understanding of storage, inventory, goods location tracking or warehouse control
Experience managing change, team consolidation or different ways of working
Ability to work with sales, administration, international operations, subcontractors and management
Current driver's licence essential
Ability to meet customer and company compliance requirements, including police checks where required
Willingness to complete a medical and drug and alcohol test for employment

Nice to have

Experience with KPOs linked to labour percentage, container utilisation, storage revenue, fleet use and operational transparency

What we offer

Relocation support within Australia may be considered

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Operations Manager

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