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We are looking for a motivated and forward‑thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight. This is a full‑time role offered on a one‑year fixed‑term contract. The position is hybrid, with a minimum requirement of three days per week working from an office. Our offices are located in Basingstoke, Southampton, Portsmouth, and Chandlers Ford. Your preferred office base can be discussed; however, the role requires regular travel across Hampshire and the Isle of Wight. As a Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.
Job Responsibility:
Manage and monitor service performance against KPIs and business plans
Lead and support your team through effective recruitment, training, and performance management
Build and maintain strong relationships with key external partners and stakeholders
Analyse data and produce reports to inform service improvements
Support strategic projects and represent Victim Support externally as required
Requirements:
Understanding of voluntary and statutory agencies in criminal justice, health, and social care
Strong safeguarding knowledge and practice
Ability to analyse data and produce clear, evidence-based reports
Ability to build strong relationships with partner agencies
Driving license and access to a vehicle considered essential (unless unable to drive due to disability)
Proven leadership experience and ability to inspire others
Nice to have:
Strong understanding of government policy relating to victims and the Criminal Justice System
Awareness of the impact crime has on victims and witnesses
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Welcome Bonus: £500 on successful completion of probation period
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression