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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Operations Manager

United Kingdom, Manchester Employment contract 45000.00 - 50000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

Job Responsibility

  • Lead, develop and performance-manage a team of Property Managers, ensuring consistent delivery of high-quality services across the portfolio
  • Drive a strong team culture, setting clear expectations, supporting development and promoting collaboration and accountability
  • Oversee operational performance across developments, ensuring compliance, building safety and service standards are consistently met
  • Take ownership of risk management, ensuring safety actions, inspections and compliance tasks are prioritised and delivered on time
  • Provide senior oversight and support on complex operational matters including major works, contractor performance and service issues
  • Collaborate with internal teams (Building Safety, Compliance, Service Charge and Support functions) to ensure seamless and efficient operations
  • Maintain strong client relationships, providing updates, attending meetings and ensuring delivery against contractual expectations
  • Lead effective complaint resolution and service recovery, identifying trends and implementing improvements
  • Monitor and drive performance using KPIs and data insights, ensuring continuous improvement in quality, efficiency and financial accuracy
  • Champion continuous improvement and strategic initiatives, embedding new ways of working and enhancing overall service delivery

Requirements

  • Experience managing or supporting a team in property, housing or a similar operational environment
  • Understanding of building safety, compliance requirements and operational risk management
  • Experience working directly with customers and clients in a service-led role
  • Confident managing complex, fast-moving situations
  • Competent using property management systems and Microsoft tools

What we offer

  • 25 days' holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Holiday allowance grows with length of service
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Life Assurance
  • Critical Illness Cover
  • Study support and access to dedicated academy
  • 24/7 mental health services
  • Birthday bonus extra day off
  • One volunteer day annually
  • Benefit Platform
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