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Operations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Kochi

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility:

  • Assist in executing all operations in hotel Operations departments
  • Manage staff
  • Improve guest and employee satisfaction
  • Maximize financial performance of department
  • Ensure standards and procedures are followed
  • Lead specific team
  • Assist with meeting property goals
  • Ensure goals are translated to team
  • Create property environment emphasizing motivation, empowerment, teamwork
  • Understand employee and guest satisfaction results
  • Follow property specific second effort and recovery plan
  • Publish guest satisfaction results
  • Take proactive approaches with employee concerns
  • Communicate goals and results with employees
  • Meet semiannually with staff
  • Perform hourly job functions as needed
  • Provide excellent customer service
  • Respond to customer service department requests
  • Review financial statements and performance data
  • Assist in hiring decisions
  • Ensure thorough orientations for new team members

Requirements:

  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Access to opportunity
  • Non-discrimination policy

Additional Information:

Job Posted:
November 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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