Operations Manager, Marriott Bonvoy

Operations Manager

Marriott Bonvoy

Location:
India, Kochi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility:

Assist in executing all operations in hotel Operations departments
Manage staff
Improve guest and employee satisfaction
Maximize financial performance of department
Ensure standards and procedures are followed
Lead specific team
Assist with meeting property goals
Ensure goals are translated to team
Create property environment emphasizing motivation, empowerment, teamwork
Understand employee and guest satisfaction results
Follow property specific second effort and recovery plan
Publish guest satisfaction results
Take proactive approaches with employee concerns
Communicate goals and results with employees
Meet semiannually with staff
Perform hourly job functions as needed
Provide excellent customer service
Respond to customer service department requests
Review financial statements and performance data
Assist in hiring decisions
Ensure thorough orientations for new team members

Requirements:

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Access to opportunity
Non-discrimination policy

Additional Information:

Job Posted:
November 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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