Operations Manager Job at Apex Hotels Ltd (Dunblane)

Operations Manager

Apex Hotels Ltd

Location:
United Kingdom , Dunblane

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a highly visible role and as the daily face of the Hotel, you will be responsible for overseeing the continual development and delivery of the Apex guest journey, the brand standards, cost controls & Hotel profitability, Health & Safety, Sustainability, & Team culture. Solid demonstration of Team leadership, Accountability, and delivery of Results is paramount for this role. This role will involve operational coverage across a seven-day week rota, as required by the business. Your main responsibilities are for your home base and you will be comfortable and happy to work with a One-Team mentality, ensuring best practice is shared and encouraged across the Region of Hotels you are a part of.

Job Responsibility:

To be highly visible at key operational times to ensure the drive and enhancement of the customer experience
Maintain staff focus on ‘the Customer’s need’, individualising and personalising service where possible and encouraging staff initiative
Development and implementation of customer service plans that support the maintaining and continued high performance growth of our customer NPS
Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps
Collaborate with HOD’s and Sales to support in following up customer lead opportunities and actively grow the business
Work with HOD’s to ensure that teams are upskilled and multiskilled in line with business requirements
Work with the HOD’s to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans
Ensure F&B strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets
Create and ensure a “Sales Team mentality” across all departments. (Upselling, cross selling)
Continuously look for and action Cost saving strategies

Requirements:

Ability to maintain and enhance a guest and team centric culture
Drive phenomenal guest experiences throughout all areas of the hotel
Communicate effectively at all levels both verbally and in writing
Influences and inspires confidence
A coaching, supporting and challenging mentality that delivers operational results
Builds effective and productive relationships (internal & external)
Create an open environment
Identifies and manages best resources to achieve targets
Translates strategies into practical plans
Effectively lead positive change as we undertake a hotel refurbishment
Experience in large scale hotels with multiple revenue streams, ideally C&E, restaurants and leisure clubs

What we offer:

35 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Life Assurance cover

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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