Operations Manager Job at Vitrue Health (London)

Job Description

As we continue to grow, we’re looking for an Operations Manager to help keep the engine running smoothly day-to-day, while also driving projects that help the business scale. This is a true generalist ops role - ideal for someone who enjoys variety, ownership, and being part of a startup where you’re constantly learning, getting stuck in, and making things better. The Operations Manager sits at the heart of the business. You’ll combine BAU work with project ownership, partnering closely with the CEO and the wider team to ensure Vitrue runs efficiently, stays financially healthy, and remains a great place to work.

Job Responsibility

Work closely with our external accountants on monthly reporting and track budgets, monitor spend and flag savings opportunities
Maintain visibility over cash flow and runway, supporting decisions that help us extend and protect it
Own payroll administration, ensuring accurate and timely monthly payroll for the team, including commission processing
Coordinate hiring logistics (scheduling, candidate comms, great interview experience)
Own onboarding logistics for new joiners, ensuring people are set up for success from day one (tools, access, introductions, and support)
Plan quarterly socials and occasional team events
Support ongoing governance and compliance activities, keeping key policies, processes, and documentation up to date
Coordinate with external partners on governance requirements (e.g. data protection, insurance policies)
Support the Commercial team in getting deals over the line by coordinating responses to customer security questionnaires and due-diligence requests
Support the delivery of ISO certification by maintaining policies and evidence, and working with external consultants to keep us audit-ready
Plan and coordinate team offsites, strategy days, and planning sessions
Own and deliver cross-functional projects that help Vitrue achieve its mission
Proactively identify opportunities for new initiatives that improve how we work or how the business performs
Own the day-to-day running of the office so it’s productive and welcoming
Improve the space and ways of working over time (practical changes, small experiments, iteration)

Requirements

3+ years experience in an operations, business operations, or similar role within a startup or SaaS environment
Confidence juggling admin/BAU work alongside projects and longer-term improvements
A solutions-focused mindset
Comfortable learning new operational areas (like security and governance) and know when to ask for support or escalate
Comfort working with ambiguity and changing priorities
A bias towards action

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