Operations Manager Job at Major Players Limited (London)

Job Description

Major Players are partnering with a powerhouse boutique digital, social and content agency to recruit for an Operations Manager. Working with some of the biggest names in global sports to captivate global audiences by combining brand strategy and creativity, this role requires someone who is highly organised and proactive to keep their busy studio running smoothly, enabling the team to deliver exceptional creative work. Sitting at the heart of the business, you will balance big-picture planning with day-to-day operations, ensuring projects are delivered seamlessly and that the team feels supported to do their best work. Working in collaboration with the leadership team, you’ll also help shape how the studio grows and operates, contributing to strategic decisions and long-term planning.

Job Responsibility

Own projects end-to-end, from brief to delivery
Manage timelines, budgets and risks to keep work on track
Act as the main link between design/creative teams, clients and suppliers
Run project kick-offs, check-ins and post-project reviews
Share clear updates to maintain visibility and alignment across teams
Resource internal teams and freelance talent effectively
Monitor capacity and address resourcing issues early
Improve and scale operational processes and workflows
Ensure high-quality delivery through efficient systems and best practices
Support recruitment, onboarding and performance management
Be a central point of contact for both internal and external stakeholders
Foster a positive, collaborative and accountable studio culture
Work closely with leadership to support day-to-day studio operations

Requirements

End-to-end project and operational management, including timelines, budgets and delivery
Previous experience utilising tools such as Asana
Strong stakeholder management across internal teams, clients and suppliers
Resource and capacity planning for internal and freelance teams
Operational process development and workflow optimisation
Team leadership, recruitment, onboarding and performance management
Excellent communication and organisational skills
Ability to manage risk, solve problems and keep projects on track in fast-paced environments
Strong attention to detail with a proactive, solutions-focused mindset

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Operations Manager

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