Operations Manager Job at Sports Direct (Shirebrook)

Job Description

We are looking for two Operations Managers (North & South) who will be responsible for driving operational excellence across the Everlast Gyms estate. This role is centred around our core operational pillars: Sales; Secondary Spend; Fitness; Compliance / Training; Cost Management. You will be accountable for reviewing, challenging, and elevating the processes, standards, and in-gym activity that underpin performance across these pillars. Working closely with Area Managers, gym leadership teams, and Head Office support functions, the Operations Manager ensures that all clubs operate efficiently, safely, and in line with Everlast Gyms’ brand standards, while also ensuring that commercial opportunities are maximised through strong operational execution.

Job Responsibility

Drive operational standards across all Everlast Gyms pillars
Review and challenge in-gym processes and key activities to ensure they are effectively supporting commercial performance
Conduct regular gym reviews, operational audits, and compliance checks covering all aspects of the business
Identify gaps in execution and implement clear, actionable improvements to elevate standards and consistency
Support gyms in delivering elevated standards in presentation, cleanliness, safety, and facility management
Influencing processes and day-to-day with standardisation and alignment across the entire estate at front of mind
Work closely with Area Managers to support gyms in delivering operational priorities and resolving operational challenges
Provide hands-on operational support to gyms requiring additional focus, including new openings, gym elevations and performance improvement plans
Ensure operational readiness for new club launches, elevations, and peak periods
Support gyms with best-practice operational processes including facilities management, H&S compliance, and operational workflows
Ensure national initiatives and operational standards are implemented consistently across the region
Ensure follow-up actions from audits and reviews are tracked and delivered consistently
Building positive contacts and relationships, acting as a key operational link between gyms, Central and Frasers Group Head Office support teams
Analyse PowerBi data across all departments, reviewing trends and highlighting high performers & at-risk gyms requiring immediate intervention, and translating these insights into action plans that you will deliver
Support in enhancing reporting to give greater visibility to gym teams and departments
Provide constant, ongoing, structured recommendations to the Head of Operations to support performance improvement

Requirements

Strong operational background, with confidence delivering training days, workshops and video content
Comfortable working independently in a high-trust, high-reward environment
Highly organised operator with strong problem-solving ability
Ability to work cross-functionally with Area Managers, gym teams, and Head Office departments
Comfortable analysing operational data and implementing improvements
Growth mindset, always looking to raise the bar with a solutions focused approach
Resilient, adaptable, and able to thrive in a high-growth, fast-paced environment

What we offer

Free Everlast Gyms membership
20% Frasers Group colleague discount
Monthly Everlast Gyms Champions recognition programme
Development opportunities and funded qualifications
Performance‑linked incentives
Career progression within a rapidly expanding brand

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