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We are currently recruiting for an experienced and driven Operations Manager to oversee a portfolio of supported living and residential services across the West Midlands. This is a senior leadership position where you will manage a team of Registered Managers and be responsible for ensuring the delivery of high-quality, person-centred care for individuals with autism, learning disabilities, and complex needs. You will play a key role in driving service performance, maintaining compliance with regulatory standards, and supporting the growth and development of services.
Job Responsibility:
Lead, motivate and develop a team of Registered Managers
Drive service performance and work towards CQC 'Outstanding' ratings
Conduct audits, inspections, and ensure full regulatory compliance
Support service development, including new services and referrals
Oversee recruitment, staffing levels, and workforce planning
Manage budgets and monitor financial performance
Lead on safeguarding, quality assurance, and risk management
Build strong relationships with families, commissioners, and external stakeholders
Contribute to strategic planning and operational leadership
Requirements:
Experience as a Registered Manager (or above) within social care
Strong understanding of CQC standards, legislation, and safeguarding
Experience managing multiple services or teams
Background in autism, learning disabilities, or complex care
Strong leadership, coaching, and organisational skills
Commercial awareness and experience managing budgets