Operations Manager Job at Base Design (Brussels)

Job Description

At Base Design, the Operations Manager plays a central role in ensuring the studio runs smoothly, efficiently, and sustainably. Working closely with the Managing Director and in coordination with Project Managers, this role focuses on structuring, optimizing, and overseeing the operational and financial backbone of the studio. The Operations Manager enables the team to focus on creative excellence by bringing clarity, rigor, and anticipation to how the studio operates day-to-day. This position is based in Brussels, Belgium. From June or September 2026.

Job Responsibility

Develop and implement processes to streamline studio projects
Identify operational bottlenecks and implement solutions
Optimize and ensure consistency in how projects are tracked, managed, and delivered
Ensure consistency and alignment between project tracking and financial data
Prepare and consolidate financial inputs (invoicing, accruals, revenue tracking, margins)
Act as the main point of contact with external accountants
Support the Managing Director in monitoring studio financial performance
Prepare monthly financial and operational reports
Build and maintain clear, actionable dashboards for the Managing Director
Provide reliable, structured data to support decision-making
Manage and improve the studio’s technology ecosystem
Oversee software licensing and ensure tools are effectively used across teams
Act as a point of coordination for IT support to ensure the team can work efficiently
Identify and implement new tools that improve productivity, collaboration, and visibility
Support the preparation of key internal meetings
Structure relevant data, insights, and materials for decision-making
Track key decisions and ensure follow-through across teams
Contribute to transversal initiatives (talent, processes, positioning) through coordination and execution
Support the implementation and follow-up of Base Design’s BCorp commitments within studio operations
Develop and maintain sustainable operational practices (e.g. resource usage, suppliers, energy efficiency, waste reduction)
Track and structure relevant data to support BCorp reporting and certification requirements

Requirements

At least 3 to 5 years of experience in operations or business controlling
Strong business and financial understanding
Excellent analytical and structuring skills
Highly structured and detail-oriented
High level of trust, discretion, and autonomy
Hands-on, pragmatic, and solution-driven
Strong communication and coordination skills
Fluent in English (French is a plus)

Nice to have

Experience in an agency or service-based environment is a strong plus
A genuine interest in design, technology, and culture
Experience working with financial tools, dashboards, or business reporting
Ability to translate data into clear insights and recommendations
Experience supporting leadership or working closely with senior stakeholders
Comfortable working in an international environment

What we offer

A key role at the core of the studio, with direct impact on how we operate and grow
A creative and collaborative studio culture
Ambitious clients with meaningful, international projects
A flexible, hybrid working setup
A kind, curious, and talented team
A centrally located studio in Brussels

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Operations Manager

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