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We’re looking for a passionate and proactive Operations Manager to lead catering operations across multiple sites, with a strong focus on exceptional hospitality, resident satisfaction, and service excellence. This is a field-based role, requiring regular presence across sites to support teams, oversee service delivery, and ensure consistently high standards. You’ll be a hands-on hospitality leader who champions a resident-first culture, anticipates guest needs, and delivers seamless, memorable dining and event experiences. Working closely with culinary, sales, and event teams, you’ll ensure high service standards are maintained while driving operational efficiency, quality, and profitability. Our London and Macclesfield offices are more than just places to work - they’re spaces to grow, connect, and thrive. With fantastic food, a supportive culture, and development opportunities, we make sure you feel valued every day.
Job Responsibility:
Lead and inspire teams across multiple sites, embedding a strong culture of hospitality and service excellence
Champion a resident-first mindset, ensuring every interaction reflects warmth, professionalism, and attention to detail
Plan, coordinate, and deliver catering services for events including corporate functions, conferences, and social events
Oversee event setup, service flow, and breakdown to ensure flawless execution
Collaborate with culinary, sales, and event teams to ensure menus, service styles, and event details meet client and brand expectations
Anticipate client and guest needs, resolving issues proactively and discreetly
Gather and act on feedback to continuously enhance the resident and guest experience
Recruit, induct, train, and support Site Managers and teams to deliver consistent, high-quality service
Manage budgets effectively, driving financial performance and service innovation
Build strong internal and external relationships through clear communication, reporting, and client liaison
Plan and deliver effective mobilisation and demobilisation of contracts.
Requirements:
Proven experience managing multiple sites and teams, ideally within contract catering or hospitality
A genuine passion for hospitality and customer service excellence
A strong, inspiring leadership style with the ability to motivate large teams
Solid commercial and financial management experience
Confidence working with external clients and delivering against service expectations.
What we offer:
Free, tasty meals
Flexible working
Generous holiday allowance of 33 days, with the option to buy more