Operations Manager

The Operations Manager combines senior operational leadership with business support functions to ensure both high-quality service delivery and effective organisational systems. Working in line with Key’s values and demonstrating them through all aspects of their work, the post holder will embody Key’s commitment to kindness, quality services and working in partnership. Working under the direction of the Assistant Director, you will manage operational functions across service delivery and business infrastructure, mobilise new services, lead teams, maintain robust organisational systems, and ensure services deliver positive outcomes for the people Key supports whilst maintaining financial sustainability and regulatory compliance. Two post holders will work collaboratively to provide comprehensive operational coverage with flexibility to focus on different areas as organisational needs evolve.