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Victim Support Logo Victim Support · Public Sector

Operations Manager

United Kingdom, Hull 37142.28 GBP / Year · Job Posted June 04, 2026
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Job Description

We are looking for a dedicated, passionate and innovative manager to lead our Humberside services. You will oversee services across Humberside. You will be a manager with experience of leading teams, developing services and innovating to increase and improve service provision. This is a full time hybrid role with an office base in Hull and the expectation to travel across Humberside as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices.

Job Responsibility

  • Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach
  • Ensuring compliance against key performance indicators, contractual and internal requirements
  • Responsibility for the line management of team members including recruitment, training and development, supervision and support
  • Work collaboratively with internal stakeholders across Victim Support
  • Undertake data analysis, service audit and report presentation to improve service and showcase best practice
  • Attend regular contract monitoring meetings and represent the service at external events
  • Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality
  • Support the Area Manager to identify development opportunities and innovate within the service

Requirements

  • Experience of managing teams
  • Understanding of the criminal justice system
  • Experience of working within the voluntary sector
  • Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector
  • Successfully managed diverse teams, utilising different working method to achieve high performance
  • Experience of leadership and management and implementation of change management processes
  • Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service
  • Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service
  • Driving license and access to a vehicle

What we offer

  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression
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