Operations Manager

• Supervise and support front desk services
• Oversee guest reservations, availability updates, and billing accuracy
• Assist staff with guest inquiries, resolutions, and special requests
• Provide coaching and training to front desk employees
• Provide leadership and operational guidance to the Housekeeping Manager
• Ensure housekeeping operations align with company standards and safety regulations
• Oversee guest transportation services
• Support scheduling and management of vehicles
• Oversee the lodge’s guided boat tour program, working closely with the Boat Captain
• Support the coordination of daily boat tour schedules, staffing, and guest capacity planning
• Ensure guest safety, satisfaction, and compliance with regulations
• Train, schedule, and support departmental supervisors and staff
• Foster a positive and inclusive work culture
• Conduct performance reviews
• Monitor daily operations for efficiency and adherence to service standards
• Assist with department budgets, expense monitoring, and cost-control processes
• Track operational KPIs
• Ensure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities
• Coordinate with maintenance staff
• Maintain compliance with National Park Service requirements, USCG regulations, and company health & safety standards

• Minimum 3 years of hospitality or operations management experience
• Experience in remote or seasonal environments strongly preferred
• Marine or tour oversight experience a plus
• Strong leadership, communication, and problem-solving abilities
• Capacity to manage multiple departments simultaneously
• Familiarity with property management systems, guest services, transportation logistics, and/or tour operations
• Adaptable, detail-oriented, guest-focused
• Capable of thriving in a remote location with variable conditions

Marine or tour oversight experience

• Competitive wages
• Paid sick leave
• On-site housing and meal plan ($8/day all inclusive)
• Local discounts