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Operations Manager

United States, Gustavus · Job Posted January 03, 2026
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Job Description

We are seeking an experienced and dynamic Operations Manager to oversee daily operations at our remote lodge inside Glacier Bay National Park & Preserve. This role ensures the smooth and efficient functioning of the lodge by providing leadership for multiple guest service departments, including the front desk, courtesy transportation, housekeeping leadership oversight, and the guided boat tour operation.

Job Responsibility

  • Supervise and support front desk services
  • Oversee guest reservations, availability updates, and billing accuracy
  • Assist staff with guest inquiries, resolutions, and special requests
  • Provide coaching and training to front desk employees
  • Provide leadership and operational guidance to the Housekeeping Manager
  • Ensure housekeeping operations align with company standards and safety regulations
  • Oversee guest transportation services
  • Support scheduling and management of vehicles
  • Oversee the lodge’s guided boat tour program, working closely with the Boat Captain
  • Support the coordination of daily boat tour schedules, staffing, and guest capacity planning
  • Ensure guest safety, satisfaction, and compliance with regulations
  • Train, schedule, and support departmental supervisors and staff
  • Foster a positive and inclusive work culture
  • Conduct performance reviews
  • Monitor daily operations for efficiency and adherence to service standards
  • Assist with department budgets, expense monitoring, and cost-control processes
  • Track operational KPIs
  • Ensure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities
  • Coordinate with maintenance staff
  • Maintain compliance with National Park Service requirements, USCG regulations, and company health & safety standards

Requirements

  • Minimum 3 years of hospitality or operations management experience
  • Experience in remote or seasonal environments strongly preferred
  • Marine or tour oversight experience a plus
  • Strong leadership, communication, and problem-solving abilities
  • Capacity to manage multiple departments simultaneously
  • Familiarity with property management systems, guest services, transportation logistics, and/or tour operations
  • Adaptable, detail-oriented, guest-focused
  • Capable of thriving in a remote location with variable conditions

Nice to have

Marine or tour oversight experience

What we offer

  • Competitive wages
  • Paid sick leave
  • On-site housing and meal plan ($8/day all inclusive)
  • Local discounts

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