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Fairmont Grand Del Mar Logo Fairmont Grand Del Mar · Hospitality and Tourism

Operations Manager

Australia, Port Douglas Employment contract · Job Posted July 14, 2026
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Job Description

Mantra Portsea is located in the heart of Port Douglas in Tropical North Queensland, one-hour drive north of Cairns CBD. The property comprises one, two, and three-bedroom apartments, lagoon style pool with pool bar and onsite breakfast room. Port Douglas offers amazing experiences for you to enjoy in your downtime. Snorkel alongside turtles at The Great Barrier Reef, ground yourself, breathing in the fresh air of the rainforests, and indulge in the history of Indigenous and Torres Strait Islander heritage. Purpose: As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Job Responsibility

  • Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
  • Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
  • Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
  • Implement and maintain safety protocols and security measures with guests, staff, and property in mind
  • Address and find solutions to operational issues and challenges
  • Provide mentorship and guidance to empower teams in developing their own expertise and personal growth

Requirements

  • Proven experience as a Department Head or Operations Manager
  • Proven strong financial and business acumen
  • Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
  • Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
  • Poised and composed, even in high-pressure situations
  • Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required

What we offer

  • ALL Heartist Membership
  • Family & Friends Discounts
  • Accor Live Limitless (ALL) Loyalty Program
  • Learn Your Way
  • Build Your Network
  • Worldwide Opportunities
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