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Management of safe, efficient planning, delivery and commercial performance of all jobs and workshop and warehouse activities
Managing the pump and workshop engineers, the office and warehouse employees and ensuring they are trained, certified and capable of delivering the jobs and work undertaken
Improve the commercial performance of engineers and office employees
Look for continuous improvements in work within the team to generate and implement ideas
People management including Performance Reviews, 1:2:1’s, appraisals and training development
Foster excellent working relationships across the business to enable a ‘one team’ culture
Review all team members and identify potential and work to create on-going Personal Development Plans (PDPs) for progression including succession planning
Proactively strive to optimise people retention
Support the creation and on-going continuous improvement of training material, onboarding plans and existing team member refresher training
Managing the teams training matrix ensuring engineers training is always up to date
Manage the Engineers quality of work, time keeping and performance
Ensuring all planned, scheduled and reactively rescheduled jobs have the required documentation, permits and permission to be on site and the equipment and materials are available
Brief the Engineers on jobs and key requirements to drive GM and commercial performance to meet or exceed targets
Support the Technical Manager brief the engineers on the key Health and Safety (HS&E) performance requirements, use of and the continuous improvement of RAMS (Risk Assessment and Method Statements) and all engineers
Requirements
Greater than 5 years’ experience managing remote engineering maintenance and installation teams
Positive people management skills and especially at an engineer’s level
Ability to troubleshoot and resolve challenges
Understand Health and Safety standards, controls and audit systems
Able to use PipeDrive, Aeromark and Customer Portal system
IT skills across Microsoft products and job/field management tools, e.g. PDA software apps
Nice to have
Prior experience of working in a similar environment
Good commercial skills
Conversant with pumps and associated plant and equipment in drainage, reactive, remedial and maintenance techniques, and applications
IOSH certification as a minimum
Demonstrate a detailed and commercial approach to decision-making across activities
Management supervisor skills
Experience of the pumps, water, drainage and wastewater industry, particularly in relation to pumps, associated plant and equipment