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Have you always wanted to use your transferable Operations Management skills in a role where what you do can truly make a difference every day? If so, we would love to hear from you! We have a vacancy for an Operations Manager to join our friendly team based at our Head Office workshop in Basildon, Essex. AK Lander has been in the memorial and masonry industry for over 150 years, and with a team of over 20 staff we have an excellent reputation in our field of expertise. Like many of our employees, you might not have considered this industry before, however with industry training provided and on-going career development, there are opportunities for you to learn and grow.
Job Responsibility:
Lead, support, and develop a diverse team including site staff, production operatives, and admin
Conduct performance reviews, manage recruitment needs, and oversee training and development
Promote strong communication, teamwork, and accountability across departments
Ensure the Westerleigh Group Values (Safety First, Exceptional Care, Uniquely Personal, One Team) are consistently demonstrated
Monitor operational costs and identify areas for savings or efficiency gains
Contribute to pricing strategies and project costings
Drive performance metrics to enhance productivity and profit margins
Ensure full compliance with UK Health & Safety legislation across site
Regularly audit sites, conduct risk assessments, and implement corrective actions
Lead safety training, toolbox talks, and promote a culture of safety across all teams
Oversee the production and scheduling of materials to meet project timelines
Coordinate between supplier, factory, and installation teams to ensure efficient workflow
Maintain quality standards throughout the processing of stone
Ensure projects are delivered on time, within budget, and to client specifications
Liaise with clients and project managers to track progress, manage expectations, and address issues
Oversee transport, logistics, and installation scheduling
Oversee operational reporting, project documentation, and compliance records
Ensure all administrative processes support operational efficiency and data accuracy
Ensure exceptional client service
Requirements:
Experience as an Operations Management / Business Manager / Site Manager role
People leadership experience (you will have 8 direct reports)
Good understanding of UK Health & Safety legislation and best practice
Demonstrated experience leading teams and managing cross-functional operations
Working knowledge of Microsoft office suite
Excellent communication, organisation, and problem-solving skills
Ability to work under pressure and manage multiple priorities
Experience of working in a professional working environment
Ability to work under own steam but also as part of the team
Strong commercial awareness and experience in budget management or cost control
What we offer:
33 days holiday (including 8 days bank holiday)
Life assurance
Access to a wide range of retail discounts and wellbeing support