Operations Manager Job at Groupe Kering (Boston)

Job Description

As a GUCCI Operations Manager, you will be responsible for leading the store operations team and/or the processes. In this role, you will ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and prioritize providing our clients with exceptional service by supporting the selling process as needed. You will lead in the day-to-day operations management and as a store leader and partner along with the Store Director, you are expected to be proficient in all aspects of the business.

Job Responsibility

Lead the store operations team and/or the processes
Ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory
Prioritize providing our clients with exceptional service by supporting the selling process as needed
Lead in the day-to-day operations management
Drive, direct, and develop operational excellence across all aspects of the store
Assess and evaluate operations with a commercial mindset and propose strategic improvements
Training new hires and existing staff on all operating policies and procedures
Coach and develop direct reports in areas of operations, customer service and sales support
Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed
Serving as a leader to the store team, partner with the Store Director to execute all operational and service standards set forth by Gucci
Responsible for creating a positive and united work environment amongst all staff
Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store
Provide overall support with the shipping and receiving process, report any issues to the Store Director, and take the necessary steps to resolve
Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers and damages
Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director
Assist management in identifying problems in operational processes and resolving them in a timely manner
Maintain clear and accurate operations documents/procedures for reference purposes
Communicate all discrepancies/issues immediately to management
Process repairs and damages on a timely basis according to company guidelines
Assist with physical maintenance of the boutique
Place orders as needed for all supplies for the office and store.

Requirements

Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role
Bachelor’s Degree is preferred
Excellent written and communication skills
Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Excellent organizational skills
Experienced with technology to utilize internal retail systems and shipping software programs
Assist in the training of new Team Manager - Operations in other locations and support teams
Travel and assist in store openings, closures, and remodels within the region and surrounding markets.

What we offer

Medical
Dental
Vision
Paid Time Off (PTO)
401K
Bonus potential
Commissions for eligible employees
Participation in other incentive program(s)

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Operations Manager

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