Operations Manager

• Deliver high standards of food and service across all sites
• Ensure SOPs are in place and consistently followed
• Review performance and implement improvements
• Drive innovation through menu development and pop-ups
• Build strong client relationships across all sites
• Act as escalation point for feedback and resolve issues
• Lead regular client review meetings
• Gather feedback to improve service and offer
• Set and manage site budgets with Ops leads
• Ensure financial targets are met and address gaps
• Support teams with cost control, purchasing and waste reduction
• Produce and present financial reports
• Support new business opportunities
• Represent CH&CO in presentations when needed
• Recruit and develop General Managers and senior teams
• Support performance management and appraisals
• Coach site teams and support HR processes
• Identify and develop talent across sites
• Ensure full compliance with H&S, HACCP and COSHH
• Maintain safe, clean environments across all sites
• Report and address any risks or issues promptly
• Provide cover during absences where needed
• Support ongoing training and personal development

• Previous experience as a Group, Operations or Support Manager within contract catering or events
• Level 5 Operations Management Apprenticeship (or similar) preferred
• Strong focus on delivering excellent customer service across multiple sites
• Confident building client relationships and driving service improvements
• Able to make decisions with both client and business needs in mind
• Experience structuring and leading teams to meet operational demands
• Commercially aware, with the ability to support retention and growth
• Good understanding of the contract catering/events industry
• Able to turn business strategy into clear, workable plans
• Comfortable using systems and following company processes
• Sees the bigger picture and understands business impact

Level 5 Operations Management Apprenticeship (or similar)

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers