Operations Manager Job at Ann Taylor (Burlington)

Job Description

Operations Manager for Talbots, a leading omni-channel specialty retailer of women's clothing, shoes and accessories. The role involves leading store operations, visual merchandising, and fostering a culture of hospitality and exceptional customer service.

Job Responsibility

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
Partner with the Manager to lead the team with ownership as it relates to all areas of operations
Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc
Educate, train, and reinforce brand standards as well as company policies and procedures
Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business
Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved
Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws
Develop and maintain positive working relationships that support a productive work environment.

Requirements

An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising
A model of professionalism with strong work ethic, integrity, and respect for others
Customer-centric, understanding how the importance of exceptional service contributes to growing store sales
An educator, coach and mentor that inspires team associates based on their individual strengths
Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment
A clear communicator of business-related information, and brand initiatives
Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment
Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays
Have open availability of 40 hours per week.

What we offer

Growth tools to grow beyond this position
Incentive Opportunities
Comprehensive benefits packages accessible to both full time and eligible part time employees
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
Referral Incentive Program
discounts on travel, shopping, concerts and more.

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