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Horizon Leisure Centres Logo Horizon Leisure Centres · Hospitality and Tourism

Operations Manager

United Kingdom, Waterlooville Employment contract 30000.00 - 32000.00 GBP / Year · Job Posted June 02, 2026
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Job Description

As Operations Manager, you will be the General Manager’s key operational partner and trusted deputy, playing a critical leadership role in ensuring the safe, efficient, and high-performing operation of our leisure centres. You will take ownership of day-to-day operations, lead Duty Management and operational teams, and ensure Horizon’s standards are consistently delivered. In the absence of the General Manager, you will assume full responsibility for site leadership, providing clear direction, confident decision-making, and operational continuity. This role is ideal for an experienced operational leader ready to step into a senior position within a charitable, community-focused organisation. You will act as the operational bridge between teams and senior leadership, ensuring clarity, consistency, and accountability across all areas of the business.

Job Responsibility

  • Act as the right-hand person to the General Manager, supporting strategic priorities and translating them into effective operational delivery
  • Deputise fully for the General Manager during periods of absence, assuming responsibility for leadership, decision-making, and site performance
  • Represent the centre at leadership meetings when required, contributing confidently to discussions and decision-making
  • Lead the day-to-day operational performance of the centres, ensuring safe, efficient, and customer-focused service delivery
  • Drive consistently high standards across all areas, including health & safety, facility presentation, cleanliness, and equipment readiness
  • Ensure full compliance with statutory requirements, Horizon policies, and industry best practice
  • Monitor operational performance, identifying risks, trends, and opportunities for improvement
  • Champion Horizon’s HELLO customer service approach, role-modelling exceptional service and setting clear expectations for teams
  • Ensure an inclusive, welcoming, and high-quality experience for all customers, aligned with Horizon’s charitable purpose and community values
  • Actively promote Horizon’s role within the community, supporting initiatives that improve participation and wellbeing
  • Lead, coach, and develop Duty Managers and operational teams, building capability, confidence, and accountability
  • Support recruitment, onboarding, and succession planning within operational teams
  • Deliver effective performance management, including one-to-ones, attendance management, conduct, and development conversations
  • Create a positive, engaged, and high-performing culture aligned with Horizon’s values
  • Work collaboratively with the General Managers to drive consistency, share best practice, and implement operational improvements
  • Contribute to wider organisational projects, audits, and service development initiatives
  • Take a proactive, solutions-focused approach to improving systems, processes, and ways of working

Requirements

  • 2+ years’ experience in an operational management or senior supervisory role, ideally within leisure, fitness, hospitality, or a customer-focused environment
  • Proven experience leading teams, managing complex operations, and maintaining high standards in a fast-paced setting
  • Experience deputising or acting in a senior leadership capacity is highly desirable
  • National Pool Lifeguard Qualification (NPLQ), or willingness to achieve within the first 3 months

Nice to have

  • First Aid at Work
  • Pool Plant Operator Certificate
  • RLSS Trainer Assessor
  • IOSH Managing Safely or equivalent
  • Level 3+ Leadership or Management qualification

What we offer

  • Free access to our award-winning gyms and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme
  • 23 days annual leave + 8 days bank holiday
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Generous company sick pay scheme
  • Employee referral scheme
  • Company pension scheme
  • Death in service benefit
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