Operations Manager Jobs

NatureBridge

Location:
United States, El Portal

Category:
Education

Contract Type:
Not provided

Salary:

49094.00 - 53000.00 USD / Year

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Job Description:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

Job Responsibility:

Responsible for all pre-trip communications with our customers, primarily school groups
Accurately and efficiently manage pre-trip paperwork collection
Communicate program logistics
Coordinate with other campus departments including Education, Facilities and Food Service to ensure a seamless customer experience
Communicate regularly with Group Coordinators about pre-trip paperwork requirements and program logistics
Conduct weekly informational phone calls with Group Coordinators
Track and send emails to over 200 school groups a year
Train new Group Coordinators on how to prepare their chaperones for a NatureBridge experience
Accommodate special circumstances for individuals and/or groups, including dietary restrictions and medical limitations
Participate in monthly cross-departmental meetings
Lead innovation and maintenance of our Customer Relationship Management (CRM) tools
Manage online registration, Salesforce portals, and the Program Information drive
Prepare weekly Site Manager, Program, and Food Service Notes
Collaborate with other NatureBridge campuses to revise paperwork and operational systems
Update and steward the NatureBridge Yosemite webpage
Address risk management concerns with clients/vendors and coordinates necessary modifications with associated staff
Work closely with Campus and National Director of Risk Management
Rotating Manager On Call Duties
Perform all other duties as assigned by supervisor
Occasional weekend and night work

Requirements:

2-4 years of relevant Operations and/or Customer Relationship Management (CRM) experience
Excellent communicator with a strong customer service orientation
Extremely detail oriented with organizational, task, and time management skills
Able to follow, implement, and model effective risk management practices
Demonstrated office experience, managing and communicating information quickly and accurately
Strong interpersonal skills and ability to work as part of a team
Flexibility and enthusiastic attitude
Demonstrated commitment to equity and inclusion in the workplace
All NatureBridge Employees are required to complete a background check

What we offer:

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after six months
Generous paid vacation, training days and sick leave
Employee Assistance Plan (EAP)
Flexible Spending Account (FSA)
Low-cost, employer-provided housing may be available to rent

Additional Information:

Job Posted:
December 10, 2025

Expiration:
December 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager

NatureBridge

Location:United States, El Portal

Category:Education

Contract Type:Not provided